EDF Energy Reviews

Your website is easy to understand

I was moved from one supplier to EDF and was happy to do so. The communication received from EDF relating to the transfer was regular and comprehensive, but the only difficulty I had was setting up my user account. However, I had the pleasure of dealing with Leanne, one of their online chat agents, and she was superb. Understanding my difficulty immediately, she fixed the problem with an email instantly. This way I was able to get online and log in to my new account easily. This sort of speedy and hassle-free service does not happen regularly so it was refreshing to see it take place with a company as large as EDF. Thank you once again for your help!

Am a new customer, agreed to have a smart meter. Have had three meter engineers all fail to correct error of first engineer who mis wired. Had to source electrician to explain to EDF engineer what they had done wrong.This finally stopped electricity tripping off in the middle of the night Third engineer told me meter was not commissioned yet, still isn't. Promised call back with 24/48 hours not happened after 96 hours. Utter chaos! Totally rude and disrespectful

I've noticed how false these messages or from EDF , we are sorry to hear this phone customer service . You ring them and all they want to do is pass the problem on to the ombudsman. Which I've stated in last review on this page . I've messaged them and it's take it to the ombudsman. If your still not happy seek legal advice. Anyone thinking of joining EDF , give it serious thought . They don't seem to think you are the paying customer , you pay their wages .

Precise answers tho, and my doubts are well cleared

Having compared other providers tariffs, EDF is still competitive. It was ok to use the online chat but a little frustrating as it would be preferable to speak to an operator. I found that my question wasn't fully understood and it took 3 attempts to get my answer! But if this new plan provides Whatsapp support, then that will be better.

Difficult to navigate from prepayment to smart meter.

It was a clear explanation of the various offers

On 30th January 2021 OFGEM appointed EDF to take on 360,000 Green Network Energy domestic customers. Twelve weeks later, as one of the 360,000 domestic customers whom OFGEM appointed to EDF, I have been left without an account that I can manage. Just basic things like being able to see what my monthly fuel charges are, how much in credit/debit my transferred GNE account is, having the facility to submit meter readings. Twelve weeks on and according to EDF they are still awaiting details from GNE to enable them to set up an account that OFGEM appointed them to do on the 30th January 2021.

Problems changing tariffTried live chatTried textGave me the same infoJust kept trying

every thing was good until today when they took 123 pounds when it was agreed to stay at £96 pounds a month not good

One or two things, like the Digital communication only.Current 16:28 on Monday the 22nd of March, and repeatedly this appears...Sorry Live Chat is currently not available. Our Opening Hours are Monday through to Friday 0800 to 1800. Please come back to chat to us then.Unfortunately they do not specify the TimeZone, EG:Greenwich Mean TimeTime zone in XXXXXXX, UK (GMT)Monday, 22 March 2021, 16:30... which is my current one.AND YES I am particular about these things.